Refund & Exchange

Last updated: 4/9/2026

1. When Refund Is Possible

A refund is possible in the following cases:

• Within 30 days of first subscription payment (for new users)
• Technical issues: if we couldn't provide access to paid content within 48 hours
• Double charge: if an error occurred and payment was charged twice
• Payment system error: if money was charged but access was not provided

2. When Refund Is Not Possible

A refund is not available in the following cases:

• More than 30 days have passed since first payment
• Subscription has already been auto-renewed (refund available only for the first payment)
• Access was blocked for violating Terms of Service (content copying, sharing access)
• For one-time lesson/program purchases — if content was viewed more than 50%
• For lifetime subscription — if more than 30 days have passed since purchase

3. How to Request a Refund

To request a refund, follow these steps:

1. Contact us: send an email to support@dansly.io with subject 'Refund'
2. Provide information:
   • Email used for registration
   • Payment date
   • Payment amount
   • Reason for refund (optional, but helps us improve)
3. Wait for confirmation: we'll respond within 24 hours with a decision
4. Receive your money: refund to card takes 3-10 business days (depends on bank)

4. Refund Timeline

5. Subscription Exchange

Upgrading:

• You can upgrade to a more expensive plan at any time
• The cost of the unused period of your current subscription will be credited
• The new subscription starts immediately

Downgrading:

• Downgrading applies only at the next renewal
• The current subscription remains active until the end of the paid period

6. Auto-Renewal Refund

If you forgot to disable automatic renewal:

• Within 7 days after auto-renewal, we can refund if you didn't use access
• Send a request to support@dansly.io within a week of the charge
• We'll check your account activity for the period after renewal
• If no content was viewed — we'll refund in full

7. Partial Refund

In some cases, a partial refund is possible:

• If you purchased an annual subscription, used 3 months, and want to cancel — we can refund the cost of unused months (within the first 30 days)
• Calculation: (Full price / Number of months) × Unused months

8. Disputes and Claims

If you encounter difficulties with a refund:

1. Pre-trial resolution: send an official claim to support@dansly.io
2. Review period: we must respond within 10 business days
3. Court proceedings: if agreement is not reached, disputes are resolved in court

9. Refund for Legal Entities

If payment was made on behalf of an organization:

• Refund is only possible with an official letter from the organization
• Bank details for refund to settlement account are required
• Refund is processed within 10 business days after receiving documents

10. Important Notes

11. Contacts

For all refund and exchange inquiries:

• Email: support@dansly.io
• Email subject: 'Refund'
• Response time: up to 24 hours (business days)